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Frequently asked Questions

If you have questions that we have not covered in this section, be sure to ask us! We always try to understand, support and meet our customers.

Therefore, with the help of statistical data we have formed a number of the most frequently asked questions and tried to give them, as much as possible, detailed answers

Questions about payment and orders

What forms of payment are available?

The answer to this question is described in detail on the Payment page

How is the cost of the order calculated?

The total cost of the goods, for example, 10 000 rupees and its weight 4 kg. calculation of the order will be as follows:

  • goods worth 10 000 rupees,
  • delivery in KZ 4 kg – 2 950 rupees (this information you can always specify yourself on the website https://www.indiapost.gov.in/VAS/Pages/calculatePostage.aspx by entering the weight of the departure and destination),
  • service Goobay for 4 kg – 800 rupees (as indicated on the website, we charge for the service at the rate of 2 000 rupees for 10 kg of departure multiple of 1 kg – in your case 4 kg).

Thus, the total amount of your order will be 10 000+2 950+800=13 750 rupees.

How much are your services?

The cost of the service on packing and delivery to the Purchaser of goods from India mail is 2,000 Rs. In some cases, the cost of the service can be changed.

How to pay for the order online?

You can place your order on our website through the shopping cart. After registration, our Manager will answer you by e-mail and issue an invoice. The option of electronic payment on the website is not available at the moment.

If the site does not have the right product, is it possible to find and buy through you?

To use the service “Warehouse in India“, provide us with links to the products you are interested in in third – party online stores in India, and our managers as soon as possible will process your request and provide order calculation.

Does the type of payment affect the speed of the order?

It depends on how long the payment goes to our account, as soon as it arrives, the order is accepted for execution.

The buyer should take into account the terms of delivery of the Goods from the Buyer to the Contractor, the processing time of return/exchange in the warehouse of the Contractor (up to 5 working days) and the delivery time from the Contractor to the supplier.

How to order?

You can place your order on our website by writing to us in the mail [email protected] or using chat bot

How to check the status of the order?

The status of the order you can check with our Manager for any of the available contacts. You also get a track code to track the parcel.

How can I make changes to my order or cancel it?

Вы можете редактировать или отменить заказ написав на почту [email protected]

Can you purchase an item on amazon.in the link I will give you and send it to Russia to the specified address?

Yes, we can fulfill your order.

To use the service “Warehouse in India“, provide us with links to the products you are interested in in third – party online stores in India, and our managers as soon as possible will process your request and provide order calculation.

Questions about delivery

How much does delivery cost?

Request the exact shipping cost to a specific point
You can always ask the operator one of any available contacts.

What website can I use to track my shipment?

You can track the parcel on any tracking site. In order for the information on the movement of the shipment to appear in the tracking systems, it should take 7 – 14 days.

Usually, this happens earlier-wait for the shipment data to be updated in the tracking systems.
The full history of the movement of your parcel you can track by clicking on the link here: https://track24.ru

Can I order goods with delivery abroad?

Can I order goods with delivery abroad?

We buy ourselves, you get the goods and send them to us. Is that possible?

The use of the service “Store in India” is only possible with full payment to the service GoaBay.
Yes, this is possible. You are required to provide contact details and a key person at the supplier, the exact full name of the product, brand, quantity. If an invoice is received from the supplier, it must also be provided.

What should I do if my order is late?

You can track the parcel on any tracking site.

If I order two things, but separately, can I expect to receive them in one package?

Yes, this is possible. Please inform our Manager in advance.

What should I do if I receive the goods in damaged condition?

Read more about the return and exchange of goods in the public offer

Questions about products

How to check what size clothes will suit me?

You can learn more about this in this article

Is it possible to exchange goods without cash settlement?

Yes, you can exchange goods without monetary calculation for similar or similar goods.

Can I return the purchased goods?

See point 8 of the public offer

What is the term for refund of money sent for the item?

The money will be returned within 5 banking days

Are all the products offered in the online store available?

All products in our catalog are available and waiting for their happy owner)))

Ask a Question

If you have any questions, we are always happy to answer them.
We will be glad to see you among our customers.

All Good to you!