FREQUENTLY ASKED QUESTIONS
If you have questions that we have not covered in this section, be sure to ask us! We always try to understand, support and meet our customers.

Therefore, with the help of statistical data we have formed a number of the most frequently asked questions and tried to give them, as much as possible, detailed answers

Questions about payment and orders
The answer to this question is described in detail on the Payment page

The total cost of the goods, for example, 10 000 rupees and its weight 4 kg. calculation of the order will be as follows:

goods worth 10 000 rupees,
delivery in KZ 4 kg – 2 950 rupees (this information you can always specify yourself on the website https://www.indiapost.gov.in/VAS/Pages/calculatePostage.aspx by entering the weight of the departure and destination),
service Goobay for 4 kg – 800 rupees (as indicated on the website, we charge for the service at the rate of 2 000 rupees for 10 kg of departure multiple of 1 kg – in your case 4 kg).
Thus, the total amount of your order will be 10 000+2 950+800=13 750 rupees.

The cost of the service on packing and delivery to the Purchaser of goods from India mail is 2,000 Rs. In some cases, the cost of the service can be changed.

You can place your order on our website through the shopping cart. After registration, our Manager will answer you by e-mail and issue an invoice. The option of electronic payment on the website is not available at the moment.

To use the service “Warehouse in India“, provide us with links to the products you are interested in in third – party online stores in India, and our managers as soon as possible will process your request and provide order calculation.

It depends on how long the payment goes to our account, as soon as it arrives, the order is accepted for execution.

The buyer should take into account the terms of delivery of the Goods from the Buyer to the Contractor, the processing time of return/exchange in the warehouse of the Contractor (up to 5 working days) and the delivery time from the Contractor to the supplier.

You can place your order on our website by writing to us in the mail [email protected] or using chat bot

The status of the order you can check with our Manager for any of the available contacts. You also get a track code to track the parcel.

Вы можете редактировать или отменить заказ написав на почту [email protected]

Yes, we can fulfill your order.

To use the service “Warehouse in India“, provide us with links to the products you are interested in in third – party online stores in India, and our managers as soon as possible will process your request and provide order calculation.

Questions about delivery
Request the exact shipping cost to a specific point
You can always ask the operator one of any available contacts.

You can track the parcel on any tracking site. In order for the information on the movement of the shipment to appear in the tracking systems, it should take 7 – 14 days.

Usually, this happens earlier-wait for the shipment data to be updated in the tracking systems.
The full history of the movement of your parcel you can track by clicking on the link here: https://track24.ru

Can I order goods with delivery abroad?

The use of the service “Store in India” is only possible with full payment to the service GoaBay.
Yes, this is possible. You are required to provide contact details and a key person at the supplier, the exact full name of the product, brand, quantity. If an invoice is received from the supplier, it must also be provided.

You can track the parcel on any tracking site.

Yes, this is possible. Please inform our Manager in advance.

Read more about the return and exchange of goods in the public offer

Questions about products
You can learn more about this in this article

Yes, you can exchange goods without monetary calculation for similar or similar goods.

See point 8 of the public offer

The money will be returned within 5 banking days

All products in our catalog are available and waiting for their happy owner)))

Ask a Question
If you have any questions, we are always happy to answer them.
We will be glad to see you among our customers.

All Good to you!

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